[{"data":1,"prerenderedAt":166},["ShallowReactive",2],{"blog-has-posts":3,"current-release":4,"legal:\u002Flegal\u002Frefunds":5,"legal-nav":143},false,"1.1.0",{"id":6,"title":7,"body":8,"description":134,"extension":135,"meta":136,"navigation":137,"path":138,"seo":139,"stem":140,"updatedAt":141,"__hash__":142},"legal\u002Flegal\u002Frefunds.md","Refund Policy",{"type":9,"value":10,"toc":120},"minimark",[11,20,25,42,45,49,55,59,65,69,75,79,82,86,89,93,96,100,106,112,116],[12,13,14,15,19],"p",{},"There is no separate trial. These 14 days ",[16,17,18],"strong",{},"are"," the trial — buy the license,\nuse the whole app, and if it is not for you, ask for your money back.",[21,22,24],"h2",{"id":23},"the-policy","The policy",[12,26,27,28,33,34,37,38,41],{},"If Katami is not right for you, email ",[29,30,32],"a",{"href":31},"mailto:support@katami.io","support@katami.io"," within ",[16,35,36],{},"14 days"," of\npurchase and we will refund you ",[16,39,40],{},"in full",". You do not need to give a reason,\nand we will not try to talk you out of it.",[12,43,44],{},"A license is a single payment, so there is nothing to cancel. A refund simply\nends the license.",[21,46,48],{"id":47},"another-year-of-updates","Another year of updates",[12,50,51,52,54],{},"A renewal, another 12 months of updates, is covered the same way: ask within\n",[16,53,36],{}," of paying for it and we refund it in full. Refunding a renewal ends\nthose 12 months of updates. Your license, and every version it already covers,\nstays yours.",[21,56,58],{"id":57},"how-to-ask","How to ask",[12,60,61,62,64],{},"Email ",[29,63,32],{"href":31}," from the address you bought with, or quote the order\nreference from your receipt. The receipt comes from Paddle, who process the\npayment.",[21,66,68],{"id":67},"how-the-money-comes-back","How the money comes back",[12,70,71,74],{},[16,72,73],{},"Paddle.com Market Limited is the Merchant of Record"," for your purchase, so\nPaddle issues the refund to your original payment method, including any tax you\npaid. We ask them to; they do it, usually the same day. How long it takes to\nappear depends on your bank — usually a few working days.",[21,76,78],{"id":77},"after-14-days","After 14 days",[12,80,81],{},"Past the 14 days we do not offer refunds as a rule, but we are people, not a\npolicy engine. If something has gone wrong — Katami stopped working for you and\nwe could not fix it, or you were charged twice — write to us and we will put it\nright.",[21,83,85],{"id":84},"please-ask-us-before-your-bank","Please ask us before your bank",[12,87,88],{},"If you dispute the charge with your bank, the license ends as it would with a\nrefund, and the dispute takes weeks rather than a day. Emailing us is faster,\nand it is never held against you.",[21,90,92],{"id":91},"what-happens-to-the-app","What happens to the app",[12,94,95],{},"A refund of a license ends it. Katami stops running as a licensed copy the next\ntime it checks in, and the License Manager no longer offers the download. Your\nphotographs are untouched — they were never anywhere but your Mac, and nothing\nabout them is stored by us to remove.",[21,97,99],{"id":98},"if-you-are-in-the-eu-or-uk","If you are in the EU or UK",[12,101,102,103,105],{},"You have a legal right to withdraw from a purchase within ",[16,104,36],{},". For\ndigital products that right can end once the download begins with your consent,\nand many sellers rely on that.",[12,107,108,111],{},[16,109,110],{},"We do not."," The 14-day refund above applies whether or not you have\ndownloaded or used Katami, so you are covered either way, and you do not need\nto work out which rule applies to you.",[21,113,115],{"id":114},"contact","Contact",[12,117,118],{},[29,119,32],{"href":31},{"title":121,"searchDepth":122,"depth":122,"links":123},"",3,[124,126,127,128,129,130,131,132,133],{"id":23,"depth":125,"text":24},2,{"id":47,"depth":125,"text":48},{"id":57,"depth":125,"text":58},{"id":67,"depth":125,"text":68},{"id":77,"depth":125,"text":78},{"id":84,"depth":125,"text":85},{"id":91,"depth":125,"text":92},{"id":98,"depth":125,"text":99},{"id":114,"depth":125,"text":115},"Fourteen days, in full, no reason required. How refunds work for a Katami license.","md",{},true,"\u002Flegal\u002Frefunds",{"title":7,"description":134},"legal\u002Frefunds","2026-09-26","NRSvR-M_VgO5QZ0yWjdXpSlmAWur04oPFGW8-Ux8IA0",[144,147,150,153,156,157,160,163],{"title":145,"path":146},"Reporting a Vulnerability","\u002Flegal\u002Fdisclosure",{"title":148,"path":149},"End-User License Agreement","\u002Flegal\u002Feula",{"title":151,"path":152},"How Your License Works","\u002Flegal\u002Flicense",{"title":154,"path":155},"Privacy Policy","\u002Flegal\u002Fprivacy",{"title":7,"path":138},{"title":158,"path":159},"Security","\u002Flegal\u002Fsecurity",{"title":161,"path":162},"Subprocessors","\u002Flegal\u002Fsubprocessors",{"title":164,"path":165},"Terms of Service","\u002Flegal\u002Fterms",1790804971680]